Total Quality Management in the Growing Telecommunications Industry

 Total Top quality Management inside the Growing Phone system Industry Article

PROJECT REPORT

IN

TOTAL TOP QUALITY MANAGEMENT IN GROWING TELECOM INDUSTRY

PUBLISHED BY:

SANJAY KUMAR YADAV

MBA

ENROLLMENT NO .: 101972516

[ MS - 100]

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INDIRA GANDHI COUNTRYWIDE OPEN UNIVERSITY

NEW DELHI

YEAR -2012

CERTIFICATE OF ORIGINALITY

This can be to certify that the project titled " TOTAL QUALITY MANAGEMENT IN GROWING TELECOM INDUSTRY” is definitely an original work of the college student and is getting submitted in partial fulfillment for being the Masters Degree in Business Administration of Indira Gandhi National Open up University. This kind of report will not be submitted before either to the University in order to any other University/ Institution for the completion of the dependence on a course of study.

SIGNATURE OF SUPERVISORSIGNATURE OF STUDENT

Place: Place:

Day: Date:

ACKNOWLEDGEMENT

I would like to express my profound sense of gratitude towards the respectable guideline distinguished personas for their treasured suggestions and encouragement during the project.

The feeling which is received by me personally during this project is essential to me at this turning point of my own career.

I am also thankful to my job guide Mr. Amit Saxena, for rendering the opportunity to carry out this job under his guidance. We am also thankful to him intended for his kind guidance and suggestions at every step in the preparation of this project.

Last but not the least I would like to thank loved ones for their constant support.

SANJAY KUMAR YADAV

MBA

STATEMENT

I SANJAY KUMAR YADAV hereby file that the subsequent project report titled " TOTAL QUALITY MANAGEMENT IN GROWING PHONE SYSTEM INDUSTRY” is usually my original authentic function.

The job was carried out as a part of the course programs of MBA programme, IGNOU. This has not been posted to any various other examination body system earlier.

Date: Signature

Place: BhopalSANJAY KUMAR YADAV

CONTENTS

|Chapter No . |Title |Page No . | |CHAPTER - I |INTRODUCTION |1 | |CHAPTER – II |INDUSTRY PROFILE AND QUALITY REGULAR IN THE INDUSTRY |11 | |CHAPTER – 3 |COMPANY PROFILE |40 | |CHAPTER – IV |OBJECTIVES OF THE EXAMINE |48 | |CHAPTER – V |RESEARCH METHODOLOGY |50 | | |TYPES OF RESEARCH | | | |RESEARCH DESIGN | | | |TYPES & CAUSES OF DATA | | | |SAMPLE STYLE | | | |SAMPLE SIZE | | | |TOOLS OF RESEARCH | | | |LIMITATIONS | | |CHAPTER – VI |DATA ANALYSIS & INTERPRETATION...

Bibliography: Books: -

• Kotler, Philip (2006): Marketing Management" Pearson Prentice Hall of India Pvt

• Saxena, Rajan (2007): Marketing Management Tata McGrow Hill Creating Company Ltd., New Delhi.

• Malhotra Nares K. (2007): Promoting Research (an applied orientation) pearson Prentice Hall of India Pvt. Ltd., Fresh Delhi.

• Shankar Ravi (2008): Solutions Marketing, (the Indian Perspective) Excel Publication, New Delhi.

• Nargundkar Rajendra (2008): Marketing Exploration Tata McGrow Hill Submitting Company Ltd., New Delhi.

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